• สายด่วน สคบ.1166

คำถาม ผู้บริโภคในส่วนต่างประเทศ

Complaint Channel
Submit a complaint by yourself:OCPB Complaint
Center 1st Floor (South Zone) Government Complex, Chaengwattana Road, Bangkok Online complaint system at www.ocpb.go.th
By post mail: or fill in the complaint form at (link แบบฟอร์มคำร้องฉบับภาษาอังกฤษ ในหน้าเว็บไซต์)
Other provinces: Complaints can be filed at the Provincial Hall, Damrongdhama Center
or by consulting the OCPB via the hotline 1166

Complaint Handling Procedure
1.Receiving Complaint
2.Mediation (Officer Level) subcommittee level
3.Mediation (Subcommittee Level)
4.Subcommittee screening on complaint review
5.Consumer Protection Board (CPB) Consideration

Consumer rights
The consumer has the following rights of protection:
1. the right to receive correct and sufficient information and description as to the quality of goods or services;
2. the right to enjoy freedom in the choice of goods or services;
3. the right to expect safety in the use of goods or services;
4. the right to receive a fair contract;
5. the right to have an injury consiered and compensated.
In accordance with the laws on such matters or the provisions of this Act.