| : Complaint Channel |
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: Submit a complaint by yourself:OCPB Complaint Center 1st Floor (South Zone) Government Complex, Chaengwattana Road, Bangkok Online complaint system at www.ocpb.go.th By post mail: or fill in the complaint form at (link แบบฟอร์มคำร้องฉบับภาษาอังกฤษ ในหน้าเว็บไซต์) Other provinces: Complaints can be filed at the Provincial Hall, Damrongdhama Center or by consulting the OCPB via the hotline 1166 |
| : Complaint Handling Procedure |
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: 1.Receiving Complaint 2.Mediation (Officer Level) subcommittee level 3.Mediation (Subcommittee Level) 4.Subcommittee screening on complaint review 5.Consumer Protection Board (CPB) Consideration |
| : Consumer rights |
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: The consumer has the following rights of protection: 1. the right to receive correct and sufficient information and description as to the quality of goods or services; 2. the right to enjoy freedom in the choice of goods or services; 3. the right to expect safety in the use of goods or services; 4. the right to receive a fair contract; 5. the right to have an injury consiered and compensated. In accordance with the laws on such matters or the provisions of this Act. |