Recommendation for the Consumer

The Consumer's Practice after the Purchase of Goods or Service
The consumer has the duty of using due care for the purchase of goods or service i.e. paying attention to the product's label and the advertisement of product and service.
       1. The consumer must check the product's label in order to compare the product of each band before selection. The label of a label-controlled goods shall be of the following statements:
       - Name's type of the product which indicates what the goods is. In case of being the product ordered or imported
 into the country for sale, the name of the manufacturing country must be specified;
       - Name or trademark, registered in Thailand, of the manufacturer for sale in Thailand;
       - Name or trademark, registered in Thailand, of the ordering person or the importer for sale in Thailand;
       - Place of the manufacturer for sale or the ordering person or the importer for sale, as the case may be;
       - it shall present the size, dimension, quantity, capacity, or weight of the product, as the case may be, where the
unit of measurement can be used by full name or abbreviation or symbol.
       - It shall present usage method which make the consumer understand what product is used for;
       - Usage instruction or prohibit in order to correctly make usefulness to the consumer;
       - Manufactured date, expiry date, or the date which the product should be used. Such specified dates indicate the
usefulness of the quality or characteristic of such product (if any);
- Price specified in Thai Baht or other currency.
       2. To ask the factual information of the product's quality from the seller or persons who has ever used such product.
       3. To study the condition or restriction of the product such as the date, month, year of manufacturing or expiring, usage method, keeping, caution or warning of such product for clearly understanding in order that the consumer can use the product in full efficiently and economically. 

       4. Request the related authorities to verify the quality and quantity of product whether it is correct as specified in the product's label in order to receive qualified and fair product.

       5. The consumer must not easily believe the advertisement of product or service, and will have to study the other conditions and details of the product item or service which may not be shown in the advertisement due to such advertisement by the business operator mostly presenting the advantage and conditions benefiting to the consumer while not specifying the disadvantage. Therefore, the consumer should study and seek for more knowledge by asking the seller or manufacturing company.

       The following statements shall be regarded as those which are unfair to consumers or may cause adverse effect to the society as a whole:

       - Statement which is false or exaggerated;
       - Statement which will cause misunderstanding in the essential elements concerning goods or services, notwithstanding it is based on or refers to any technical report, statistics or anything which is false or exaggerated;
       - Statement which is directly or indirectly encouraging the commission of an unlawful or immoral act or which adversely affects the national culture;
       - Statement which will cause disunity or adversely affects the unity among the public;
       - Other statements as prescribed in the Ministerial Regulation. The business operator must specify the statement fully completed. In case of violation, it shall be subject to the punishment according to the law.

The Consumer's Practice after the Purchase of Goods or Service

The consumer has duty to keep the evidence showing the infringement of the consumer's right for claiming under his/her right. Such evidences may be as the product which its quantity or quality is not in the standard as specified in the label, dirty, or toxic causing harmful. The consumer should also remember the place where he/she has purchased the product or service for supporting the claim, and shall keep advertising document and receipt.
When the infringement of the consumer's right has occurred, the consumer has the duty to make the claim under his/her right to the related authority supervising such product or service, or to make the claim to the Office of Consumer Protection Board or the Provincial Consumer Protection Sub Committee in the province.

The Preparation of Consumer for Making Complaint
The Consumer Protection Act B.E. 2522 as amended by the Consumer Protection Act (No.2) B.E. 2541 has prescribe the consumer's rights of protection as 5 followings:

       - The right to receive correct and sufficient information and description as to the quality of goods or services;
       - The right to enjoy freedom in selecting goods or services;
       - The right of safety in using goods or services;
       - The right to a fair contract
       - The right to have the injury considered and compensated.

The complaint against unfairness receiving from purchase of goods or services is deemed rightful in which the consumer should proceed in order to make the business operator to compensate for the damage and be given punishment. Additionally, it will prohibit the business operator in taking the advantage from the consumer.

The consumer's preparation for making the complaint is an important step. If the documents and the evidences are not completed, the consumer will waste the time in submitting the matter.

The Document Preparation by the Complainer
The complainer must prepare the documents and evidences in order to be used for supporting the complaint record as follows:

For the complaint concerning house, developed land, and condominium (5 sets of photocopies)
       1. Identification card / Government officer card;
       2. House Registration of the complainer;
       3. Address for contacting with the business operator;
       4. Reservation letter, contract for reservation, contract to sale and purchase;
       5. Documents, advertisement, photograph (if any);
       6. Receipt, receipt documents in sequence of installment payment;
       7. Written notification, letter corresponding between the complainer and the business operator (if any);
       8. Other related documents such as the copy of land title deed, the copy of certificate of juristic person registration, etc;
       9. 1 Postcard filled the name-address of the complainer;
       10. Duty stamp of 30 Baht

Submission of the Complaint
The consumer will submit the complaint at the Office of the Consumer Protection Board (Bangkok) or provincial sub-committee on consumer protection in your province with the following procedures:
       1. The complainer fills the details in the complaint record form attached with documents (signed for certifying copy in every document), and submit to the officer.
       2. The complainer fills the details in the power of attorney form (assigning the power to OCPB to proceed on behalf of the complainer) with duty stamp of 30 Baht.
       3. In case the consumer is unable to submit the complaint by himself/herself, he/she can provide the officer with the power of attorney to assign a person to make the complaint on his/her behalf (with duty stamp of 30 Baht).
If there is any inquiry, please contact the officer and click here for the contact telephone number.