5 Consumer’s Rights
The Constitution of the Kingdom of Thailand B.E. 2540 is the first Constitution which emphasizes on the consumer protection by prescribing the consumer’s rights in the Article 57 that "The right of a person as consumer shall be protected as prescribed by the laws.”
The Consumer Protection Act B.E. 2522 as amended by the Consumer Protection Act (No.2) B.E. 2541 has prescribe the consumer’s rights of protection as 5 followings:
1. The right to receive correct and sufficient information and description as to the quality of goods or services, which includes the right to receive correct advertisement or label presenting with no harm to the consumer, as well as, the right to be aware of product or service’s information correctly and sufficiently for purchasing such product or service without unfairness.
2. The right to enjoy freedom in selecting goods or services, which includes the right to select and purchase goods and services without unfair inducement.
3. The right of safety in using goods or services, which includes the right to receive safety product or service with the proper standard of the use, not to be harmful to life, body, or property in case of following the instruction or being careful on the condition of such product or service.
4. The right to a fair contract, which includes the right to receive the agreeing provision without advantage taking by the business operator.
5. The right to have the injury considered and compensated, which includes the right to receive the protection and compensation against the infringement in accordance with this clause 1, 2, 3, and 4 as mentioned.